Customers are required to inspect the product thoroughly in the presence of the delivery personnel at the time of receiving the parcel. No complaints will be accepted once the delivery personnel has left.

If any product is found missing or damaged, the issue must be reported immediately while the delivery personnel is present. Upon verification, the missing or damaged product will be resent, and no additional delivery charge will be applicable.

If a customer wishes to return a product after the parcel has been handed over and the delivery personnel has left, the delivery charge must be paid. Any parcel cancelled without paying the delivery charge will result in future orders from the customer being declined, and the customer may be banned from the page if necessary.