Customers must inspect the product in the presence of the delivery personnel at the time of receiving the parcel. No exchange requests will be accepted once the delivery personnel has left.

If a wrong product, missing item, or damaged product is found at the time of delivery, the issue must be reported immediately while the delivery personnel is present. Upon verification, the product will be eligible for exchange.

Exchange is applicable only if the product is unused, undamaged, and returned in its original packaging.

Exchange due to change of mind, color preference, or size selection by the customer is not applicable.

If an exchange is requested after delivery completion at the customer’s request, the delivery charge must be borne by the customer.

The final decision regarding any exchange request rests solely with the COLORIUS authority.